Vianda takes your privacy seriously. Earning and keeping your trust is important.
That is why we handle any personal information, such as your name, address, email
address or phone number ("Personal Information") that you provide to us
is important to us. This Privacy Statement describes the Personal Information we
gather about you, what we do with it, the safeguards we have in place to protect
it, and how you can control our use of it. By using our Web Sites, the user agrees,
without limitation or qualification, to be bound by this Privacy Statement..
When you provide Personal Information in our Call Center and at our Web Site, you
are consenting to the manner in which Vianda will collect, use, disclose and otherwise
manage your Personal Information, as set out below.
Who May Use this Web Site
The Sites are not intended or designed to attract users under the age of 18. We
do not collect Personal Information from any person we know to be under the age
of 18. If you are under 18, we ask that you not send us any Personal Information.
The Web Sites are intended for users from the United States and those not governed
by privacy policies of other countries. Users from the European Union are advised
not to disclose Personal Information to Vianda. Information sent to us will be housed
on servers located in the State of Ohio, in the United States. Do not send us information
unless you consent to the application of U.S law and to the use and disclosure of
your information consistent with this Privacy Statement.
Collection and Use of Personal Information
We may collect Personal Information that you provide us when you:
We may also collect Personal Information about you from our Service Providers who
provide us with e-commerce related services related to the Web Sites.
- Purchase, order, return, exchange or request certain information about our products
- Contact a Call Center;
- Visit or register with our Web Sites;
- Enter into a contest or sweepstakes or respond to one of our surveys; or
- Provide us with comments or suggestions.
Shopping at Vianda
If you use a credit or debit card for any of your purchases, we will collect your
credit or debit card information and keep a history of your purchases. We use this
information to process your orders and to better assist you when you visit or call
us. We may also ask for your zip code as well, to help us improve our product and
service offerings to your area. When you return previously purchased merchandise
or request a refund or exchange, you may be asked to give your name, address, and
phone number. We collect this information to help prevent fraud.
When you call our Call Center about a product, delivery, billing question or for
Customer Care, you may be asked for Personal Information that identifies you along
with additional information we need to help us promptly answer your question, such
as your name and address and a phone number where we might contact you. We may retain
this information to assist you in the future.
Contests, Questions or Surveys
When you ask a question, participate in a survey or enter a contest or sweepstakes
through our Web Site, we may collect your name, address, phone number and e-mail
address. We use this information to administer your participation in a contest or
sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your
permission to send you future marketing information from Vianda.
Other Uses of Personal Information
Vianda also uses Personal Information, including information provided to us from
our Service Providers, to continually assess and improve the products and services
we offer. To serve you better, we may combine the Personal Information that you
give us with publicly available information and information we receive from or cross-reference
with our marketing partners and others. We use that combined information to enhance
and personalize your shopping experience with us, to communicate with you about
our products and events that may be of interest to you, and for other promotional
Promotional Information and Marketing Materials
We would like to inform you of products and services, sales and special offers that
might benefit you. When you shop online or participate in a survey, you will have
the opportunity to sign up for e-mails about our products, services, sales and special
offers. We may also send you mail, email or call you with information about our
product and service offerings if you have provided us with your name and address,
email address or phone numbers at our Call Center or Web Site. If you would like
to stop receiving such promotional information from Vianda, please see the "Privacy
Preferences/Opt-Out" section of this Privacy Statement.
Disclosure of Personal Information
We enter into marketing relationships with advertisers or other companies that provide
products or services that we believe may be of interest to Vianda customers. We
will share your Personal Information with those marketing partners in order to help
them send you information that we believe will be of interest to you. We may share
non-identifiable aggregated information with these companies. We will never disclose
your telephone number, credit card account information or e-mail address without
your express consent. We may also provide Personal Information to any of our affiliated
Access to Personal Information by Companies that Work with
or on Behalf of Vianda
Some of our operations, such as our electronic
commerce, may be managed by Service Providers who are unaffiliated companies. These
companies may share Personal Information with their affiliates and with service
providers whom they engage to perform services related to our Web Sites or the operation
of our business. Examples of these services include payment processing and authorization,
fraud protection and credit risk reduction, product customization, order fulfillment
and shipping, marketing and promotional material distribution, Web Site evaluation,
data analysis and, where applicable, data cleansing. These companies may have access
to your Personal Information on a confidential basis only to the extent necessary
to perform their functions. In no event will we authorize these companies to use
your Personal Information for any reason other than to provide you with those specific
services. If your purchases are being shipped to you, your shipping information
will be shared with our delivery service providers (U.S. Postal Service, UPS, or
other delivery companies we or you select). Our delivery service providers are asked
not to use your Personal Information for any purpose other than making the delivery.
Sale of Business
In the event that Vianda or some of our assets are sold or transferred or used as
security, your Personal Information may be transferred to third parties as part
of that transaction.
Disclosures of Personal Information in Legal Proceedings
If Vianda or any of our Service Providers is requested by law enforcement officials
or judicial authorities to provide Personal Information on individual users, Vianda
or the applicable Service Provider may, without your consent, provide such information.
In matters involving claims of personal or public safety, Vianda or the applicable
Service Provider may provide your Personal Information to appropriate authorities
without your consent or court process. Vianda or our Service Providers also will
provide your Personal Information in response to a search warrant or other legally
valid inquiry or order, or to an investigative body in the case of a breach of an
agreement or contravention of law, or in litigation involving Vianda, the applicable
Service Provider, or otherwise as required by law. We may also disclose Personal
Information to assist in debt collection where you owe a debt to us.
Privacy Preferences / Opt-Out
You may change your marketing preferences or remove yourself from our mailing list
by clicking on an "unsubscribe" hyperlink contained in promotional emails
we send you or by contacting us at:
Vianda, Regulatory Affairs or by e-mailing us at email@example.com
11260 Cornell Park Drive, Suite 706
Cincinnati, OH 45242
Information Sharing Disclosure Requests
If you are a California resident, you have the right to request one Notice of Information-Sharing
Disclosure per year which will identify the third parties with whom Vianda or any
of our affiliates has shared the Personal Information we have collected from you.
You may request the Notice of Information-Sharing Disclosure by writing to
Vianda, Regulatory Affairs or by e-mailing us
at firstname.lastname@example.org. We will respond to your request for a Notice
of Information-Sharing Disclosure within 30 days.
11260 Cornell Park Drive, Suite 706
Cincinnati, OH 45242
Additional Information about Our Web Sites
Visiting Our Web Sites
In general, you can visit our Web Sites without telling us who you are or providing
us with any information. The kinds of information we collect from you will vary,
depending on how you use our Web Sites.
In addition to the information you choose to submit, our systems are set up to gather
certain anonymous data to help us better understand how our Web Sites is being used
and how we can improve it. We collect the IP (Internet protocol) addresses of all
visitors to our Web Sites and other related information such as page requests, browser
type, operating system and average time spent on our Web Sites.
Cookies and Tracer Tags
Our Web Sites uses a technology called "cookies". A cookie is a tiny element
of data that our Web Sites can send to your browser, which may then be stored on
your hard drive so we can recognize you when you return. All pages on our Web Sites
where you are prompted to log in or that are customizable require that you accept
cookies. If you have registered with our Web Sites, these cookies (1) may let us
know who you are, (2) are necessary to access your account information (stored on
our computers) in order to deliver products and personalized services, and (3) will
provide us and our Service Providers with information that we will use to personalize
our Web Sites in accordance with your preferences. Cookies are also required to
optimize your shopping experience in that they allow you to add multiple items to
your shopping basket before checking out. You may set your Web browser to notify
you when you receive a cookie. However, should you decide not to accept cookies
from our Web Site, you will limit the functionality we can provide when you visit
our Web Sites. Tracer Tags: Our Web Sites may also use a technology called "tracer
tags". These may also be referred to as "Clear GIFs" or "Web
Beacons". This technology allows us to understand which pages you visit on
our Web Sites. These tracer tags are used to help us optimize and tailor our Web
Sites for you and other future website visitors.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against
unauthorized access, use, modification and disclosure of Personal Information in
our custody and control. We also are committed to employing reasonable technology
in order to protect the security of our Web Sites. However, even with the best technology,
no website is 100% secure. We will take reasonable measures which we believe are
appropriate to protect your Personal Information from loss, misuse, alteration or
destruction, and where possible, will ask that any third parties to whom we may
transfer such information to take comparable steps to protect that security.
When you place orders on our Web Sites, all of your order information, including
your card number and delivery address, is transmitted through the Internet using
Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt
your order information before transmitting it to our secure server. SSL technology,
an industry standard, is designed to prevent someone other than operators of our
Web Site from capturing and viewing your Personal Information. Since any order information
you provide to us on our Web Sites will be transmitted using a secure connection,
if your Web browser cannot support this level of security, you will not be able
to order products through our Web Sites.
Our Privacy Statement and Outside Links
This Privacy Statement only applies to the various Web Sites. Our Web Sites may
include links to the websites of our business partners, vendors and advertisers.
These other sites are outside of our control. Please be aware that these websites
may collect information about you, and operate according to their own privacy practices
which may differ from those contained in our Privacy Statement. Remember to consult
any information you submit is no longer in our control.
Privacy Statement Modifications
From time to time we may modify or amend this Privacy Statement in order to comply
with new laws or regulations or to reflect future changes in our business practices.
Any changes in our policies will be communicated in this page so please check back
on occasion. We also may post a notice on our Web Site or send an email describing
If you have any questions about our handling of Personal Information, please contact
Vianda, Regulatory Affairsor e-mail
us at email@example.com.
Alternatively, you may call us toll-free at 1-866-834-1715.
11260 Cornell Park Drive, Suite 706
Cincinnati, OH 45242
Last Updated: February 21, 2017