FAQ

Q: What are my payment options?

For orders on www.viandalife.com or through our Wellness Consultant team, we currently accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Amazon Pay (viandalife.com only)

 

Q: How can I track my order?

You can track the status of your order by clicking the link in the Shipment Confirmation email labeled, "Track my order".

 

Q: Can I request free samples?

Absolutely! Through our very popular ViaLife program. Just pay $9.95 shipping & handling, and a one-month supply of the brand of your choosing will be sent to you for free. By accepting the terms & conditions, you are enrolled in our ViaLife program to which you receive monthly shipments of your favorite brand at a discounted price – shipping is on us. ViaLife subscriptions can be canceled at any time. For more information, please call 1-866-834-1720.

 

Q: How do I know where to buy authentic Vianda brands?

We guarantee 100% product quality and satisfaction through our website, call center and select list of authorized resellers (see full list below). But don't be fooled, there are several internet re-sellers that are unauthorized, and therefore may be selling used, expired, or counterfeit products, which may not be safe to use or perform as tested.

Authorized Resellers

 

Q: Can I ship to a P.O. Box or APO/FPO address?

This service is only available by calling our Wellness Consultant team toll free at 1-866-834-1720.

 

Q: Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we are happy to help. All unopened packages returned within 60 days of your ship date are backed by our return policy.  To arrange for a credit, less shipping and handling, please contact our Customer Care department at 1-866-834-1715 Monday - Friday 10am - 6pm EST.

 

Q: Where do you ship Vianda brands to?

We currently ship Worldwide! If you don't see your country listed in our checkout page please contact us at customercare@viandalife.com or 1-866-834-1715.

 

For any other questions, please call Customer Care at 1-866-834-1715 or email customercare@viandalife.com.